Desktop Support Technician

SmartRecruiters, Inc.; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Resumo da oferta

Inetum is seeking a hands-on onsite Desktop Support professional to provide Level 1 and 2 support across multiple office locations. You will be the primary contact for end-user technical issues, ensuring timely resolution of hardware, software, and connectivity problems.

The role requires strong customer service, experience with Windows/macOS, and proficiency in ServiceNow, Office 365, and mobile devices. Candidates should be able to work independently and with global teams in a fast-paced

Qualificações

• Experience with Level 1/2 desktop support for Windows and macOS.
• Strong customer service and communication skills.
• Experience with ServiceNow incident management.
• Experience with Microsoft Office and messaging platforms.
• Ability to work in a fast-paced environment and collaborate with teams.
• Banking or financial sector experience and related software exposure.

Responsabilidades

• Provide Level 1 and Level 2 desktop support for end users.
• Troubleshoot hardware, software and application issues.
• Support Windows, macOS and mobile device environments.
• Deploy, configure and support desktops, laptops, tablets, telephony, and peripherals.
• Manage incidents and requests through ServiceNow while meeting SLAs.
• Create and maintain technical documentation and knowledge base articles.
• Support office moves, project activities and operational initiatives.
• Escalate issues appropriately and collaborate with local and global support teams.

Conhecimentos

Customer service

Communication skills

Troubleshooting

Independent & collaborative

Fast-paced work

Formação académica

Microsoft Certifications

Ferramentas

ServiceNow

Windows

macOS

Mobile devices

Office 365

Descrição da oferta de emprego

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

Provide onsite desktop support across designated office locations, serving as a primary point of contact for technical issues affecting end users. The role focuses on delivering timely and effective support for hardware, software, connectivity and workplace technology services while maintaining service levels and documentation standards.

Main Responsibilities

• Provide Level 1 and Level 2 desktop support for end users.
• Troubleshoot and resolve hardware, software and application issues.
• Support Windows, macOS and mobile device environments.
• Deploy, configure and support desktops, laptops, thin clients, tablets, telephony, audio-visual and mobile devices.
• Manage incidents and requests through ServiceNow while meeting agreed service levels.
• Perform software installation, reinstallation and troubleshooting activities.
• Support network connectivity, Wi-Fi services and printing solutions.
• Maintain IT asset inventory and deployment records.
• Create and maintain technical documentation and knowledge base articles.
• Support office moves, project activities and operational initiatives.
• Escalate issues appropriately and collaborate with local and global support teams.
• Participate in shift rotations and provide support across designated locations as required.

Qualifications

• Experience providing Level 1 and Level 2 desktop support.
• Experience supporting Windows and macOS environments.
• Strong customer service and communication skills.
• Experience with Microsoft Office and messaging platforms.
• Experience using incident or request management tools.
• Ability to troubleshoot a range of business applications.
• Experience supporting laptops, tablets and mobile devices.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience maintaining technical documentation and asset records.
• Banking or financial sector experience.
• Banking and financial software exposure.
• Microsoft certifications.
• Hardware-related accreditations.

Additional Information

Location/Work Model

• 100% onsite role.
• Support provided across multiple office locations from an assigned support hub.

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