Desktop Support Technician

SmartRecruiters, Inc.; Porto; Presencial; EUR 26 000 - 34 000; Tempo integral

Resumo da oferta

Inetum is seeking an onsite Desktop Support specialist to provide Level 1 and Level 2 support across multiple office locations in Porto, Portugal. The role focuses on hardware, software, connectivity and workplace technology services while maintaining documentation and service levels.

You will support Windows, macOS and mobile devices, manage incidents via ServiceNow, and contribute to knowledge base and asset records. Banking sector exposure is a plus.

Qualificações

• Provide Level 1 and Level 2 desktop support.
• Experience with Windows and macOS.
• Strong customer service and communication skills.
• Experience with Microsoft Office and messaging platforms.
• Experience using incident or request management tools.
• Banking or financial sector exposure.
• Microsoft certifications
• Hardware-related accreditations

Responsabilidades

• Provide onsite desktop support across designated office locations.
• Troubleshoot and resolve hardware, software and application issues.
• Support Windows, macOS and mobile device environments.
• Deploy, configure and support desktops, laptops, tablets, and mobile devices.
• Manage incidents and requests through ServiceNow while meeting SLAs.
• Create and maintain technical documentation and knowledge base articles.
• Support office moves, project activities and operational initiatives.

Ferramentas

ServiceNow

Microsoft Office

Descrição da oferta de emprego

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

Provide onsite desktop support across designated office locations, serving as a primary point of contact for technical issues affecting end users. The role focuses on delivering timely and effective support for hardware, software, connectivity and workplace technology services while maintaining service levels and documentation standards.

Main Responsibilities

• Provide Level 1 and Level 2 desktop support for end users.
• Troubleshoot and resolve hardware, software and application issues.
• Support Windows, macOS and mobile device environments.
• Deploy, configure and support desktops, laptops, thin clients, tablets, telephony, audio-visual and mobile devices.
• Manage incidents and requests through ServiceNow while meeting agreed service levels.
• Perform software installation, reinstallation and troubleshooting activities.
• Support network connectivity, Wi-Fi services and printing solutions.
• Maintain IT asset inventory and deployment records.
• Create and maintain technical documentation and knowledge base articles.
• Support office moves, project activities and operational initiatives.
• Escalate issues appropriately and collaborate with local and global support teams.
• Participate in shift rotations and provide support across designated locations as required.

Qualifications

• Experience providing Level 1 and Level 2 desktop support.
• Experience supporting Windows and macOS environments.
• Strong customer service and communication skills.
• Experience with Microsoft Office and messaging platforms.
• Experience using incident or request management tools.
• Ability to troubleshoot a range of business applications.
• Experience supporting laptops, tablets and mobile devices.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience maintaining technical documentation and asset records.
• Banking or financial sector experience.
• Banking and financial software exposure.
• Microsoft certifications.
• Hardware-related accreditations.

Additional Information

Location/Work Model

• 100% onsite role.
• Support provided across multiple office locations from an assigned support hub.

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