Client Connectivity & Incident Response Engineer

PrimeIT; Lisboa; On-site; EUR 30,000 - 45,000; Full time

Job summary

PrimeIT is seeking a proactive incident management specialist to handle client communications and monitor incident resolution. You will work on operational support, investigate delays and failures, and coordinate with external partners to ensure timely updates and complete resolutions.

The role also involves maintaining the Known Error Database and contributing to post-incident reviews for continuous service improvement.

Qualifications

• Experience in incident management and client communication.
• Ability to monitor, analyze logs and incidents.

Responsibilities

• Handle client communications by answering calls and acknowledging email incidents.
• Provide operational support and troubleshooting by monitoring daily flows and investigating failures.
• Coordinate with external partners to ensure timely resolution and clear incident updates.
• Update documentation such as the Known Error Database and contribute to post-incident reviews and service improvements.

Skills

File Transfer Middleware

Networks & Firewalls

Job description

PrimeIT is seeking a proactive incident management specialist to handle client communications and monitor incident resolution. You will work on operational support, investigate delays and failures, and coordinate with external partners to ensure timely updates and complete resolutions.

The role also involves maintaining the Known Error Database and contributing to post-incident reviews for continuous service improvement.