Remote IT Support Specialist

Fujitsu Limited; Braga; Hybrid; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Life insurance

Private health insurance from day one

25 days holidays + birthday

IKEA home office voucher

Training and internal career growth

International team (60+ countries)

Job summary

Fujitsu Limited is seeking a responsive IT Helpdesk professional to provide first-line support for incidents and routine requests. You will handle standard technical queries related to a small product set, ensuring service levels are met and actions are documented accurately.

The role emphasizes team collaboration, continuous development, and understanding customer environments to deliver high-quality service.

Qualifications

• Experience in first-line IT support.
• Familiar with incident management processes.
• Able to document actions and follow processes.
• Strong customer service mindset.

Responsibilities

• Provide first-line IT support for incidents.
• Resolve routine technical queries related to a small product set.
• Escalate complex issues to meet SLAs.
• Collaborate with team to deliver quality service.
• Maintain knowledge of customers' environments and service requirements.
• Document actions taken in ticketing systems.

Skills

Technical capability

Problem solving

SLAs

Team player

Personal development

Business awareness

Process documentation

Tools

Microsoft Windows

Networking basics

Job description

Fujitsu Limited is seeking a responsive IT Helpdesk professional to provide first-line support for incidents and routine requests. You will handle standard technical queries related to a small product set, ensuring service levels are met and actions are documented accurately.

The role emphasizes team collaboration, continuous development, and understanding customer environments to deliver high-quality service.