Catalan-English Customer Support Specialist

Tp Portugal; Lisboa; Presencial; EUR 15 000 - 21 000; Tempo integral

Resumo da oferta

Tp Portugal in Lisbon is seeking a Customer Service Representative to handle inbound inquiries for bookings and services, ensuring a smooth customer journey. You will address questions, resolve issues, and maintain a courteous brand interaction while managing confidential information.

Ideal candidates have English proficiency, Catalan language skills, and prior customer service experience. The role emphasizes clarity, empathy, and team collaboration in a dynamic environment.

Qualificações

• Inbound customer service for bookings, purchases of services or goods.
• Fluent written and verbal communication in English and Catalan.
• Experience in customer service is preferred.
• Ability to be Agile with computer tasks from the user’s perspective.

Responsabilidades

• Provide inbound customer service for bookings and purchases.
• Address customer requests and clarify any doubts.
• Maintain a positive attitude towards the brand in all interactions.
• Handle changes, adjustments, complaints and sensitive information.

Conhecimentos

Catalan (C2)

English (B2)

Customer Service Experience

Strong Communication

Interpersonal Skills

Discretion/Confidentiality

Descrição da oferta de emprego

Tp Portugal in Lisbon is seeking a Customer Service Representative to handle inbound inquiries for bookings and services, ensuring a smooth customer journey. You will address questions, resolve issues, and maintain a courteous brand interaction while managing confidential information.

Ideal candidates have English proficiency, Catalan language skills, and prior customer service experience. The role emphasizes clarity, empathy, and team collaboration in a dynamic environment.