Customer Service - Catalan In Lisbon With Relocation Package

Tp Portugal; Lisboa; Presencial; EUR 15 000 - 21 000; Tempo integral

Resumo da oferta

Tp Portugal in Lisbon is seeking a Customer Service Representative to handle inbound inquiries for bookings and services, ensuring a smooth customer journey. You will address questions, resolve issues, and maintain a courteous brand interaction while managing confidential information.

Ideal candidates have English proficiency, Catalan language skills, and prior customer service experience. The role emphasizes clarity, empathy, and team collaboration in a dynamic environment.

Qualificações

• Inbound customer service for bookings, purchases of services or goods.
• Fluent written and verbal communication in English and Catalan.
• Experience in customer service is preferred.
• Ability to be Agile with computer tasks from the user’s perspective.

Responsabilidades

• Provide inbound customer service for bookings and purchases.
• Address customer requests and clarify any doubts.
• Maintain a positive attitude towards the brand in all interactions.
• Handle changes, adjustments, complaints and sensitive information.

Conhecimentos

Catalan (C2)

English (B2)

Customer Service Experience

Strong Communication

Interpersonal Skills

Discretion/Confidentiality

Descrição da oferta de emprego

Are you looking for a job as a Customer Service Representative? Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client is a leading company in its sector, and together we are looking for professionals who can help us deliver exceptional service. Together, we make a difference and lead the market.

What you'll do

• Inbound Customer service for bookings, purchases of services or goods;
• Manage customer requests and clarify any doubts;
• Deliver a positive attitude towards the brand;
• Management of changes, adjustments, complaints and any other customer concerns.

• Fluent written and verbal communication skills in Catalan (C2);
• Good knowledge of English (minimum B2);
• Experience in customer service (preferred);
• Agile in computer skills from the user’s perspective;
• Excellent communication and interpersonal skills and team spirit;
• Able to handle confidential and/or highly sensitive information.