Business Platform Support Specialist (English-speaker) – AI & Cloud Solutions

Concentrix; Lisboa; Presencial; EUR 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Mon-Fri schedule

Lisbon location

Training program

Career development

Referral bonus

Resumo da oferta

Concentrix is seeking a Business Platform Support Specialist (English-speaker) to support our AI & Cloud Solutions platform in Lisbon. The role provides Level 2 operational support to Sales, L1, and customers, troubleshoots platform issues and helps enhance customer experience.

You’ll collaborate with Product, Engineering and Design to translate user needs into clear requirements, contribute to knowledge material, and deliver training as required while supporting cross-functional projects across

Qualificações

• 3+ years of experience in IT Operations, Technical Support, Business Platform Operations or related fields.
• Experience supporting business or cloud platforms.
• Strong troubleshooting and problem-solving skills.
• Experience with ticketing/helpdesk systems and CRM platforms.
• Ability to translate user issues into clear requirements for technical teams.

Responsabilidades

• Provide Level 2 operational support to Sales teams, L1 Support teams and customers.
• Investigate and resolve complex issues using backend systems and user accounts.
• Handle tickets through to resolution and provide workarounds as needed.
• Support users across time zones with focus on European and South American markets.
• Collaborate with Product, Engineering and Design to translate issues into clear requirements.
• Create and maintain platform knowledge bases and training materials.
• Deliver knowledge-transfer sessions to internal and external users.

Conhecimentos

Communication in English

Troubleshooting

Cross-functional teamwork

Ferramentas

Ticketing systems

CRM platforms

Descrição da oferta de emprego

Job Title

Business Platform Support Specialist (English-speaker) – AI & Cloud Solutions

Job Description

Ready for your next career move?

Join Concentrix as a Business Platform Support Specialist and support a global AI & Cloud Solutions platform.

You’ll provide Level 2 operational support to Sales teams, L1 Support teams and customers, troubleshooting platform issues, identifying root causes and helping improve business operations and the customer experience.

Career growth and personal development

We provide full paid training, ongoing support and access to FREE Learning and Leadership Development programs. With around 80% of our managers and leaders promoted from within, you’ll have opportunities to develop your skills and grow your career.

What You Will Do In This Role

As a Business Platform Support Specialist, you will:

• Provide Level 2 operational support to Sales teams, L1 Support teams and customers throughout the end-to-end customer journey, including troubleshooting issues related to user accounts, access, product consoles, ordering, billing, payments and other platform functionalities.
• Investigate and resolve complex issues using user account and backend systems, identify root causes, provide workarounds, and manage support tickets through to resolution.
• Support users across different time zones, with a primary focus on European and South American markets.
• Identify recurring issues and improvement opportunities, using ticket trends and user feedback to support automation, process optimization and operational efficiency.
• Collaborate with Product, Engineering and Design teams to share insights, align priorities, and translate user issues and operational needs into clear functional requirements.
• Create and maintain platform knowledge, including help documentation, user guides, troubleshooting guides, videos and other knowledge-transfer materials.
• Deliver training and knowledge-transfer sessions to internal and external users when required.
• Support cross-functional projects by maintaining project plans, timelines, dependencies and stakeholder alignment.
• Contribute to continuous improvements that enhance platform performance, operational efficiency and the overall customer experience.

Your Qualifications

Concentrix is a great match if you:

• Have excellent written and verbal communication skills in English.
• Have 3+ years of experience in IT Operations, Technical Support, Business Platform Operations, Product Operations or related fields, including experience supporting business or cloud platforms.
• Have strong troubleshooting and problem-solving skills.
• Have experience with ticketing/helpdesk systems, CRM platforms or similar operational tools.
• Can translate user issues and operational needs into clear requirements for technical teams.
• Have strong organizational and project coordination skills.
• Are comfortable working in a cross-functional environment and collaborating with business and technical teams.

What’s In It For You

• Competitive salary
• Fixed Monday to Friday schedule
• Central location in Lisbon, Portugal
• Full paid training
• Career development programs
• Bring-a-friend referral bonus opportunities

Ready to take on a role where technology, problem-solving and continuous improvement make a real difference?

Eligibility to work - In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.