Braga-Based French Credit & Financing Advisor

Lingo-nova; Braga; On-site; EUR 9,400 - 11,000; Full time

Benefits offered by this job

Welcome bonus

Food allowance

Performance bonus

Job summary

Lingo-nova in Braga is seeking a French-speaking customer service advisor for a global financial services group. You will handle inbound calls about existing credit products and new financing requests, delivering personal service and finding solutions that fit each customer’s needs.

This role combines customer service, sales and relationship management. It is an on-site position with rotating shifts: Monday to Friday 07:00–19:00 and Saturday 08:00–15:00, two days off weekly.

Qualifications

• Fluent French (C2 or native) is mandatory.
• Previous sales experience or strong aptitude for sales is mandatory.
• Contact centre/customer service experience is an advantage.
• Strong multitasking, resilience and adaptability.
• Good problem-solving and decision-making abilities.
• Clear spoken and written communication and active listening.
• Attention to detail and ability to work under pressure while staying calm.
• A team-player attitude.

Responsibilities

• Handle inbound calls about existing credit products and new financing requests.
• Understand customers' needs and expectations, reassure them and recommend suitable financing solutions.
• Build long-term, high-quality customer relationships in line with the company's service standards.
• Spot and develop commercial opportunities in every inbound and outbound interaction.
• Manage customer files according to internal procedures and compliance requirements.
• Handle customer information with professionalism, accuracy, integrity and confidentiality.

Skills

French at C2 or native

Sales experience

Contact centre experience

Multitasking

Resilience

Adaptability

Problem solving

Clear communication

Active listening

Attention to detail

Teamwork

Job description

Lingo-nova in Braga is seeking a French-speaking customer service advisor for a global financial services group. You will handle inbound calls about existing credit products and new financing requests, delivering personal service and finding solutions that fit each customer’s needs.

This role combines customer service, sales and relationship management. It is an on-site position with rotating shifts: Monday to Friday 07:00–19:00 and Saturday 08:00–15:00, two days off weekly.