Bilingual Support Specialist (French/Italian + English)

Cross Border Talents; Lisboa; Sur place; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Room in a shared apartment for 12 months

Utilities included in rent

Résumé du poste

A customer service outsourcing firm is seeking a Customer Support Specialist fluent in French or Italian to manage customer inquiries related to product features, technical issues, and e-commerce. The role involves providing high levels of service across various communication channels, collaborating with technicians, and adapting to changes. The position offers room-sharing arrangements for relocation, and candidates must work flexible hours, including evenings and weekends.

Qualifications

• Fluency in French or Italian is required for effective communication with clients.
• Strong problem-solving skills for handling technical issues.
• Adapting to rapid changes and maintaining data accuracy in the system.

Responsabilités

• Handle customer inquiries through various channels.
• Provide pre-sales and technical support.
• Collaborate with technicians to resolve issues.

Connaissances

Fluent in French or Italian

Excellent communication skills

Customer service orientation

Description du poste

A customer service outsourcing firm is seeking a Customer Support Specialist fluent in French or Italian to manage customer inquiries related to product features, technical issues, and e-commerce. The role involves providing high levels of service across various communication channels, collaborating with technicians, and adapting to changes. The position offers room-sharing arrangements for relocation, and candidates must work flexible hours, including evenings and weekends.