Remote Italian Customer Experience Specialist

Cross Border Talents; Porto; Remote; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Competitive Salary Package

Health Insurance

Meal Allowance

Relocation Package

Training & Career Development

Modern Remote Culture

Job summary

A multinational customer service provider is seeking an Italian-speaking Customer Service Representative to work fully remote from Portugal. The role involves supporting customers through various channels while ensuring exceptional service quality. Ideal candidates will possess native or C2 level Italian and B1/B2 English skills, along with strong communication and problem-solving abilities. Benefits include a competitive salary, health insurance, and opportunities for training and career development.

Qualifications

• Fluent in Italian and English.
• Passionate about customer satisfaction.
• Experience in customer service is a plus.

Responsibilities

• Communicate with Italian-speaking customers via phone, email, and chat.
• Handle inquiries and solve issues.
• Guide users through processes to ensure satisfaction.
• Collaborate with teams to improve customer experience.
• Maintain service quality and meet performance targets.

Skills

Native or C2 level of Italian

B1/B2 level of English

Strong communication skills

Interpersonal skills

Problem-solving

Self-motivated

Job description

A multinational customer service provider is seeking an Italian-speaking Customer Service Representative to work fully remote from Portugal. The role involves supporting customers through various channels while ensuring exceptional service quality. Ideal candidates will possess native or C2 level Italian and B1/B2 English skills, along with strong communication and problem-solving abilities. Benefits include a competitive salary, health insurance, and opportunities for training and career development.