Bilingual French Support Specialist - Lisbon Onsite

Cbtalents; Cadaval; On-site; EUR 10,044; Full time

Benefits offered by this job

Competitive salary and bonuses

Meal allowance

Career growth opportunities

Relocation support

Job summary

A customer support service provider is seeking a French-Speaking Customer Support Specialist based in Lisbon, Portugal. The ideal candidate will provide exceptional service to customers in French and English, resolving inquiries via phone, email, and chat. Responsibilities include documenting issues in the CRM and collaborating with teams to ensure customer satisfaction. Competitive salary of 900 EUR monthly plus bonuses and allowances are offered along with a 24/7 shift schedule and relocation support.

Qualifications

• Must legally work in Portugal for more than a year.
• Strong interpersonal skills with a patient approach.
• Willingness to work in a 24/7 shift schedule.

Responsibilities

• Provide support primarily via phone, email, and chat.
• Troubleshoot and resolve customer inquiries.
• Document interactions clearly in the CRM system.
• Collaborate with departments to resolve complex issues.
• Achieve performance metrics for customer satisfaction.

Skills

Fluent in French

Advanced English (C1)

Problem-solving skills

Excellent communication skills

Tools

CRM software

Job description

A customer support service provider is seeking a French-Speaking Customer Support Specialist based in Lisbon, Portugal. The ideal candidate will provide exceptional service to customers in French and English, resolving inquiries via phone, email, and chat. Responsibilities include documenting issues in the CRM and collaborating with teams to ensure customer satisfaction. Competitive salary of 900 EUR monthly plus bonuses and allowances are offered along with a 24/7 shift schedule and relocation support.