Bilingual Spanish Support Agent – On-site (Lisbon/Porto)

Twentoo Consulting; Lisboa; Presencial; EUR 18.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus based on KPIs

Meal allowance

Christmas and Holiday bonuses

Health insurance plan after 6 months

Relocation support for EU citizens

Travel ticket reimbursement

Descripción de la vacante

Twentoo Consulting seeks a Customer Support Representative for 100% on-site work in Lisbon/Porto, Portugal. The role involves helping a global user community via calls, chats, and emails, with rotation shifts in a 24/7 operation.

Requirements include C2 Spanish and B2 English, a high school diploma, EU citizenship, and willingness to relocate to Porto. On relocation, travel tickets are reimbursed where applicable.

Formación

• Spanish at C2 level and English at B2 level.
• High school diploma.
• Customer service skills, including complaint handling, troubleshooting and problem solving.
• EU citizenship.
• Based in Lisbon or willing to relocate to Porto.
• Available for on-site work on rotational shifts within a 24/7 operation.

Responsabilidades

• Provide friendly, efficient support as the first point of contact for a global community of users.
• Handle and resolve customer issues across inbound calls, chats, and emails.
• Identify and elevate issues appropriately.
• Write thoughtful, accurate responses and customise prepared templates for customer communications.
• Research and troubleshoot problems using available resources.
• Arbitrate between users when needed.
• Manage multiple concurrent tasks effectively.

Conocimientos

Customer service

Complaint handling

Troubleshooting

Problem solving

Educación

High school diploma

Descripción del empleo

Twentoo Consulting seeks a Customer Support Representative for 100% on-site work in Lisbon/Porto, Portugal. The role involves helping a global user community via calls, chats, and emails, with rotation shifts in a 24/7 operation.

Requirements include C2 Spanish and B2 English, a high school diploma, EU citizenship, and willingness to relocate to Porto. On relocation, travel tickets are reimbursed where applicable.