Bilingual Spanish/English Customer Support Advisor – Porto

Recruitment Direct; Porto; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Relocation support

Health insurance after 6 months

22 business days annual leave

Christmas bonus: 1 month's base salary

Holiday bonus: 1 month's base salary

Job summary

Recruitment Direct in Porto, Portugal is seeking a Spanish Speaking Customer Service Advisor to join an international support team. You will be the first point of contact for customers worldwide, handling calls and emails with a friendly, professional approach.

The role offers a gross salary of €945 per month, plus up to €120 monthly performance bonus from month 4, and €8.50 meal allowance per worked day. The contract is indefinite and full-time (40 hours/week).

Qualifications

• Spanish: C2 / native-level proficiency
• English: B2 or above
• Minimum High School Diploma
• Previous customer service experience is preferred but not essential
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Customer-focused attitude
• Ability to work effectively in a fast-paced international environment
• Flexibility to work rotating shifts

Responsibilities

• Providing friendly and efficient customer support via inbound calls and email.
• Responding to customer enquiries and resolving issues professionally.
• Investigating and troubleshooting customer problems using available resources.
• Escalating complex issues to the appropriate teams when required.
• Creating accurate and thoughtful responses, including adapting prepared templates.
• Managing multiple customer cases and tasks efficiently.
• Supporting users and, where necessary, helping to resolve disputes between customers.
• Maintaining a high standard of customer service and professionalism at all times.

Skills

Spanish (C2)

English (B2)

Customer service

Communication

Multitasking

Education

High school diploma

Job description

Recruitment Direct in Porto, Portugal is seeking a Spanish Speaking Customer Service Advisor to join an international support team. You will be the first point of contact for customers worldwide, handling calls and emails with a friendly, professional approach.

The role offers a gross salary of €945 per month, plus up to €120 monthly performance bonus from month 4, and €8.50 meal allowance per worked day. The contract is indefinite and full-time (40 hours/week).