Bilingual Product Support Analyst (Dutch/English)

Jobgether SRL; Portugal; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Critical illness coverage

Income protection

Life assurance

Pension

Vision care

Employee assistance programs

Private medical coverage

Ride-to-work

Employee discounts

Unlimited vacation

Volunteer days

Employee referral program

Career development

People-first culture

Job summary

Jobgether is seeking a Product Support Analyst in Portugal to join a partner-driven, customer-focused team. You will resolve software issues, guide users, and enhance the value of our software solutions while maintaining empathy and clear communication with Dutch and English-speaking customers.

In this role, you will diagnose multi-product-line challenges, document solutions, and collaborate with internal teams to improve support processes.

Qualifications

• Fluent in Dutch and English, both written and spoken.
• Strong customer-facing experience with excellent service.
• Ability to explain software concepts clearly and communicate technical information effectively.
• Strong problem-solving skills with attention to detail and a proactive mindset.
• Ability to learn quickly and adapt in a fast-paced, evolving environment.
• Empathy, patience, and a genuine desire to help customers succeed.
• Experience in technical troubleshooting within a B2B or B2C environment is a plus.
• Previous experience providing software support is highly valued.
• Familiarity with relational databases such as SQL Server is a bonus but not mandatory.

Responsibilities

• Serve as the first point of contact for customer inquiries through phone, email, and chat, providing support in Dutch and English.
• Investigate, troubleshoot, and resolve software-related issues while aiming for first-contact resolution.
• Understand customer challenges and their business impact to provide relevant and effective solutions.
• Apply critical thinking and independent judgment to solve complex or unfamiliar technical problems.
• Escalate issues to the appropriate internal teams when additional expertise is required.
• Maintain proactive communication with customers, providing updates and ensuring commitments are followed through.
• Contribute to internal knowledge management by creating, updating, and improving support documentation.
• Follow customer service and performance metrics to maintain consistently high support standards.
• Collaborate with colleagues to share insights, improve processes, and prevent recurring issues.

Skills

Dutch language

English language

Customer-facing experience

Technical troubleshooting

Problem-solving

Communication skills

Ownership mindset

Tools

SQL Server

Job description

Jobgether is seeking a Product Support Analyst in Portugal to join a partner-driven, customer-focused team. You will resolve software issues, guide users, and enhance the value of our software solutions while maintaining empathy and clear communication with Dutch and English-speaking customers.

In this role, you will diagnose multi-product-line challenges, document solutions, and collaborate with internal teams to improve support processes.