Bilingual Italian & English Customer Service Rep (Portugal)

CB Talents; Porto; Sur place; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Performance-based bonus

Structured training and onboarding

Career development opportunities

International and multicultural work环境

Résumé du poste

CB Talents is seeking an Italian & English Customer Service Representative to join their Portugal team on-site in Porto. You will assist customers via phone, email and chat, delivering high-quality service in Italian and English and contributing to a positive, multilingual support experience.

This role offers structured training, an international work environment and clear career development opportunities, with a competitive salary and performance-based bonus.

Qualifications

• Italian language communication skills required (C1 level or above).
• Good English communication skills required (B2 level or above).
• Must be currently located in Portugal (Porto preferred).
• Must hold EU citizenship or a valid Portuguese residence permit/work authorization.
• Customer service experience is an advantage but not mandatory.

Responsabilités

• Handle customer inquiries via phone, email, and chat
• Provide accurate and professional customer support
• Resolve customer issues and elevate complex cases when required
• Maintain accurate records of customer interactions
• Deliver a high standard of customer service

Connaissances

Italian language communication

English language communication

Strong communication

Description du poste

CB Talents is seeking an Italian & English Customer Service Representative to join their Portugal team on-site in Porto. You will assist customers via phone, email and chat, delivering high-quality service in Italian and English and contributing to a positive, multilingual support experience.

This role offers structured training, an international work environment and clear career development opportunities, with a competitive salary and performance-based bonus.