Bilingual FR/EN CSR — Portugal On-site

CB Talents SP; Porto; On-site; EUR 15,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Training & onboarding

Career development

International environment

Job summary

CB Talents SP is hiring a French & English Customer Service Representative to join an on-site team in Portugal. The role focuses on delivering high-quality customer support across multiple channels for an international audience.

Candidates must be based in Portugal (Porto preferred) and eligible to work in Portugal. The position offers a competitive salary package, performance bonus, structured training, and opportunities for career development in an international, multicultural environment.

Qualifications

• French communication skills at C1 level or above.
• English communication skills at B2 level or above.
• Must be currently located in Portugal (Porto preferred).
• EU citizenship or valid Portuguese residence/work authorization.
• Strong communication and problem-solving skills.
• Customer service experience is an advantage but not mandatory.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate and professional customer support.
• Resolve customer issues and escalate complex cases when required.
• Maintain accurate records of customer interactions.
• Deliver a high standard of customer service.

Skills

French (C1+)

English (B2+)

EU citizenship / Portugal permit

Customer service experience

Porto residency preferred

Job description

CB Talents SP is hiring a French & English Customer Service Representative to join an on-site team in Portugal. The role focuses on delivering high-quality customer support across multiple channels for an international audience.

Candidates must be based in Portugal (Porto preferred) and eligible to work in Portugal. The position offers a competitive salary package, performance bonus, structured training, and opportunities for career development in an international, multicultural environment.