Bilingual Italian & English Support Specialist – Porto

Cross Border Talents; Matosinhos; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Fixed monthly salary paid over 14 momn

Shared accommodation for relocation (≤

Professional growth and training

Job summary

Cross Border Talents is recruiting an Italian & English Customer Support Specialist to join our partner in Porto, Portugal, on-site. You will handle inquiries in Italian and English across multiple channels, delivering high-quality service and identifying opportunities to add value for customers.

We offer a fixed monthly salary, standard full-time hours, and relocation support for candidates moving from outside Portugal.

Qualifications

• Fluent in both Italian and English.
• On-site in Porto, Portugal.
• Full-time hours, Monday to Friday (08:00–19:00) with fixed weekends off.
• 1+ years of contact center or customer support experience preferred.
• Strong digital literacy, sales orientation, interpersonal communication, and problem-solving abilities.

Responsibilities

• Deliver personalized customer service in Italian and English across multiple channels.
• Assist clients with inquiries, resolve issues, and handle complaints with conflict-resolution skills.
• Identify customer needs and business opportunities to suggest complementary services.
• Maintain high quality, professionalism, and customer satisfaction standards.

Skills

Italian

English

Digital literacy

Sales orientation

Interpersonal communication

Problem-solving

Job description

Cross Border Talents is recruiting an Italian & English Customer Support Specialist to join our partner in Porto, Portugal, on-site. You will handle inquiries in Italian and English across multiple channels, delivering high-quality service and identifying opportunities to add value for customers.

We offer a fixed monthly salary, standard full-time hours, and relocation support for candidates moving from outside Portugal.