Bilingual French-English Customer Support (Hybrid)

Cross Border Talents; Lisboa; Hybrid; EUR 18,000 - 26,000; Full time

Benefits offered by this job

On-site training

Hybrid work model

Career growth in multicultural env

Job summary

Cross Border Talents in Portugal is seeking a bilingual French and English Customer Support Representative to join our international team. The role starts with on-site training and nesting, then moves to a hybrid work model based on performance.

You will support customers in French and English, resolve queries on first contact where possible, and uphold a professional, friendly experience. The ideal candidate has strong communication skills and is based in Portugal or willing to relocate.

Qualifications

• Fluent in French (written and spoken).
• Fluent in English (written and spoken).
• Customer support experience is an advantage.
• Strong communication skills and adaptability.
• Based in Portugal or willing to relocate.

Responsibilities

• Support customers in French and English
• Resolve customer queries, aiming for first-contact resolution
• Deliver a professional and positive customer experience on every interaction
• Adapt quickly to new processes and tools during training and nesting

Skills

Fluent French

Fluent English

Job description

Cross Border Talents in Portugal is seeking a bilingual French and English Customer Support Representative to join our international team. The role starts with on-site training and nesting, then moves to a hybrid work model based on performance.

You will support customers in French and English, resolve queries on first contact where possible, and uphold a professional, friendly experience. The ideal candidate has strong communication skills and is based in Portugal or willing to relocate.