Bilingual French & English CX Specialist — Flexible Hours

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 30,000; Full time

Job summary

Cross Border Talents is seeking bilingual Customer Experience Specialists to support customers across different markets from Lisbon, Portugal. Fluent French and an advanced C1 level of English are essential.

You will deliver professional support, respond to inquiries and guide customers toward solutions in a friendly, customer-focused environment. The role offers opportunities to develop communication, problem-solving and relationship-building skills within an international team.

Qualifications

• Excellent spoken and written French.
• C1 level of English (mandatory).
• Confident and professional communication.
• Customer-focused mindset.
• Adaptable, organized and team-oriented.
• Willing to work flexible schedules, including weekends.

Responsibilities

• Deliver professional and friendly customer support in French and English.
• Respond to customer enquiries and provide relevant information.
• Understand customer needs and guide them towards appropriate solutions.
• Manage customer requests efficiently and professionally.
• Ensure a consistent and positive customer experience.
• Handle challenging situations with patience and professionalism.
• Maintain service quality and meet individual and team performance objectives.

Skills

Fluent French

C1 English

Customer focus

Team player

Adaptable

Organized

Flexible hours

Job description

Cross Border Talents is seeking bilingual Customer Experience Specialists to support customers across different markets from Lisbon, Portugal. Fluent French and an advanced C1 level of English are essential.

You will deliver professional support, respond to inquiries and guide customers toward solutions in a friendly, customer-focused environment. The role offers opportunities to develop communication, problem-solving and relationship-building skills within an international team.