Bilingual Client Support Specialist – French & English

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 27,000; Full time

Job summary

Cross Border Talents is hiring a Client Support Specialist in Portugal to join a growing international support team. The role involves assisting customers in French and English, addressing inquiries, and guiding users through solutions with a strong emphasis on customer satisfaction and professionalism.

Ideal candidates are bilingual, with excellent written and verbal communication, outstanding interpersonal skills, and the ability to adapt to rotating schedules in a fast-paced environment.

Qualifications

• Bilingual: French and English required.
• Proficient in written and verbal communication in both languages.
• Strong interpersonal and listening skills.
• Customer-focused with a solution-oriented mindset.
• Ability to handle various customer scenarios with professionalism.

Responsibilities

• Be the first point of contact for customer enquiries.
• Assist customers in French and English.
• Understand concerns and provide clear guidance.
• Resolve issues efficiently while maintaining professionalism.
• Communicate information clearly and accurately to customers.
• Follow internal procedures to handle requests.
• Contribute to customer satisfaction and operational performance.

Skills

French language

English (C1)

Written communication

Verbal communication

Interpersonal skills

Customer-focused mindset

Problem-solving

Multi-tasking / adaptable

Job description

Cross Border Talents is hiring a Client Support Specialist in Portugal to join a growing international support team. The role involves assisting customers in French and English, addressing inquiries, and guiding users through solutions with a strong emphasis on customer satisfaction and professionalism.

Ideal candidates are bilingual, with excellent written and verbal communication, outstanding interpersonal skills, and the ability to adapt to rotating schedules in a fast-paced environment.