Bilingual French–English Support Agent (Lisbon)

Cross Border Talents; Lisboa; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal, is seeking a bilingual Customer Support Agent fluent in French with advanced English (C1). This role involves assisting customers across multiple channels, delivering accurate information and solutions, and maintaining high-quality, multilingual communication.

The ideal candidate thrives in a fast-paced, multicultural environment and is eager to contribute to customer satisfaction while meeting performance targets.

Formación

• Fluent in French (written and spoken).
• English at C1 level is mandatory.

Responsabilidades

• Assist customers with inquiries through company channels.
• Provide accurate information and effective solutions to requests.
• Handle concerns professionally to ensure a positive experience.
• Identify customer needs and provide appropriate assistance.
• Maintain high standards of communication in French and English.
• Follow established procedures and quality guidelines.
• Collaborate with colleagues to achieve customer satisfaction and targets.

Conocimientos

French

English

Descripción del empleo

Cross Border Talents in Lisbon, Portugal, is seeking a bilingual Customer Support Agent fluent in French with advanced English (C1). This role involves assisting customers across multiple channels, delivering accurate information and solutions, and maintaining high-quality, multilingual communication.

The ideal candidate thrives in a fast-paced, multicultural environment and is eager to contribute to customer satisfaction while meeting performance targets.