Bilingual French & English Customer Support Specialist

Cross Border Talents; Lisboa; Hybrid; EUR 20,000 - 28,000; Full time

Benefits offered by this job

On-site training

Hybrid work model

Career growth

Job summary

Cross Border Talents in Portugal is seeking a bilingual French & English Customer Support Representative to join an international team. You will assist customers in FR and EN, handling queries and delivering a professional experience from on-site training to nesting, with progression into a hybrid work model based on performance.

The role emphasizes quick adaptation to new processes and tools, strong communication, and a customer-first mindset.

Qualifications

• Fluent French and English required.
• Customer support experience is advantageous.
• Strong communication and interpersonal skills.

Responsibilities

• Support customers in French and English.
• Resolve customer queries, aiming for first-contact resolution.
• Deliver a professional and positive customer experience on every interaction.
• Adapt quickly to new processes and tools during training and nesting.

Skills

Fluent French

Fluent English

Customer support experience

Strong communication skills

Job description

Cross Border Talents in Portugal is seeking a bilingual French & English Customer Support Representative to join an international team. You will assist customers in FR and EN, handling queries and delivering a professional experience from on-site training to nesting, with progression into a hybrid work model based on performance.

The role emphasizes quick adaptation to new processes and tools, strong communication, and a customer-first mindset.