French-English Customer Service Advisor

CallForTalents; Lisboa; Híbrido; EUR 21 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Resumo da oferta

Cross Border Talents is hiring a French-English Customer Service Advisor for a premier beauty and cosmetics retailer. The role is hybrid in Lisbon, Portugal, with relocation support provided and a schedule that includes Saturdays and bank holidays.

You will handle after-sales processes, orders, refunds, and escalations while supporting cross-selling opportunities. Fluent French and proficient English are essential, along with strong communication skills and experience in handling customer

Qualificações

• Fluent/native-level proficiency in French.
• Proficiency in English.
• Experience handling and escalating customer complaints.
• Strong communication skills.

Responsabilidades

• Be the first point of contact and a brand ambassador for customers.
• Support after-sales processes, including online orders and refunds.
• Manage and escalate complaints as needed.
• Answer customer inquiries and support cross-selling when appropriate.

Conhecimentos

French fluency

English proficiency

Communication skills

Customer service

Brand ambassador

Descrição da oferta de emprego

Cross Border Talents is hiring a French-English Customer Service Advisor for a premier beauty and cosmetics retailer, hybrid in Lisbon, Portugal

Fancy being a brand ambassador while putting your French and English skills to work? This one's for you.

Work model: Hybrid (Lisbon, Portugal) — relocation support provided

Schedule: Monday–Saturday (including bank holidays), 08:00–19:00, with Sunday plus one rotational day off

Competitive salary + performance bonus

Meal allowance included

What you'll do:

• Be the first point of contact and a brand ambassador for customers
• Support after-sales processes, including online orders and refunds
• Manage and escalation complaints as needed
• Answer customer inquiries and support suggestive/cross-selling when appropriate

What we're looking for:

• Fluent/native-level proficiency in French
• Proficiency in English
• Experience handling and escalating customer complaints
• Strong communication skills
• Residency within commuting distance of Lisbon (hybrid role)