Bilingual Dutch & English Insurance CSR – Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 12.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Welcome bonus

Performance bonus

Complexity bonus

Daily meal allowance

No relocation support provided

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal is seeking a Customer Service Representative fluent in Dutch and English to be the primary contact for customers and insurance brokers. You will handle inquiries via phone and email and provide information about insurance products and policies.

The role requires experience in customer service, preferably in insurance, and excellent communication skills. Expect a Monday–Friday schedule with rotating shifts between 07:30 and 20:00, weekends off, on-site

Formación

• Proven experience in customer service, preferably within the insurance sector.
• Fluent or native-level proficiency in Dutch.
• Strong proficiency in English, both written and spoken.
• Excellent verbal and written communication skills.

Responsabilidades

• Handle customer inquiries via phone and email.
• Provide detailed information about insurance products and policies.
• Answer questions regarding insurance coverage.
• Assist customers with policy cancellations.
• Support insurance brokers by handling and directing their inquiries.

Conocimientos

Customer service

Phone support

Dutch language

English language

Descripción del empleo

Cross Border Talents in Lisbon, Portugal is seeking a Customer Service Representative fluent in Dutch and English to be the primary contact for customers and insurance brokers. You will handle inquiries via phone and email and provide information about insurance products and policies.

The role requires experience in customer service, preferably in insurance, and excellent communication skills. Expect a Monday–Friday schedule with rotating shifts between 07:30 and 20:00, weekends off, on-site