Bilingual Dutch & English Customer Support Specialist

CB Talents; Lisboa; Vor Ort; EUR 20.000 - 28.000; Vollzeit

Benefits dieser Stelle

Paid training

[Work model line]

Career growth opportunities

Supportive team and regular coaching

Performance recognition

Stable employment contract

Zusammenfassung

CB Talents is seeking a customer service specialist to support Dutch and English-speaking customers from Lisbon. You will handle inquiries via phone, email, and chat, resolve issues, and document cases to ensure quick resolutions, accuracy, and a positive brand experience.

You’ll work with CRM tools, demonstrate empathy, and aim for first-contact resolution while maintaining high satisfaction. The role offers paid training, a clear path for growth, supportive team coaching, and a stable contract.

Qualifikationen

• Fluent/Native Dutch and English, written and spoken.
• Customer service experience is a plus.
• Strong communication, empathy, and problem-solving skills.
• Comfort with CRM systems and digital tools.
• Legal right to work in the country of employment.

Aufgaben

• Support customers via phone, email, and chat.
• Resolve account, payment, and service inquiries.
• Troubleshoot issues with clear, accurate solutions.
• Document cases and escalate complex issues.
• Aim for first-contact resolution and high customer satisfaction.

Kenntnisse

Dutch

English

Jobbeschreibung

CB Talents is seeking a customer service specialist to support Dutch and English-speaking customers from Lisbon. You will handle inquiries via phone, email, and chat, resolve issues, and document cases to ensure quick resolutions, accuracy, and a positive brand experience.

You’ll work with CRM tools, demonstrate empathy, and aim for first-contact resolution while maintaining high satisfaction. The role offers paid training, a clear path for growth, supportive team coaching, and a stable contract.