Bilingual Customer Care Specialist (Catalan/English) – Lisbon

Cross Border Talents; Lisboa; Vor Ort; EUR 18.000 - 28.000; Vollzeit

Benefits dieser Stelle

Paid training

Supportive team leader

Career development paths

Multicultural working environment

Zusammenfassung

Cross Border Talents in Lisbon is hiring multilingual customer service representatives to support an international client. The role requires fluent Catalan and English and involves handling inquiries by phone, email, and chat while maintaining quality and empathy.

You will work on-site in Lisbon with rotating 24/7 shifts, receive paid training, and have clear progression paths within a supportive team. If you value diverse teams and steady development, this is for you.

Qualifikationen

• Fluent level in Catalan and English.
• Excellent written and spoken command of the languages listed in this advert.
• Professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Aufgaben

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Kenntnisse

Catalan language

English language

Customer service

Multilingual teamwork

Tools

CRM software

Case management system

Jobbeschreibung

Cross Border Talents in Lisbon is hiring multilingual customer service representatives to support an international client. The role requires fluent Catalan and English and involves handling inquiries by phone, email, and chat while maintaining quality and empathy.

You will work on-site in Lisbon with rotating 24/7 shifts, receive paid training, and have clear progression paths within a supportive team. If you value diverse teams and steady development, this is for you.