Bilingual Customer Care Specialist - English/Dutch (Hybrid)

Marley Spoon; Lisboa; Hybrid; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work policy

22 annual leave days plus 2 extra days

5 training days per year

Private health insurance

Food allowance

Employee assistance program

Job summary

Marley Spoon in Lisbon is seeking a CC Expert to serve English and Dutch-speaking customers as the primary contact across phone, email, chat and social channels; you will resolve issues and help deliver exceptional care.

You’ll join a dynamic Lisbon team, take ownership of customer care initiatives, and contribute to continuous improvements in proactive support while embracing a food-loving, service-oriented culture.

Qualifications

• Fluency in English and Dutch required.
• Willingness to work varied shifts including nights.
• Strong written and verbal communication skills.
• Passion for food and customer service.

Responsibilities

• Be the main contact for English- and Dutch-speaking customers across phone, email, chat and social channels.
• Provide timely, thoughtful support while resolving customer questions and issues.
• Make outbound calls to engage with customers and help strengthen long-term relationships.
• Take ownership of projects from planning through execution and reporting.

Skills

Fluent English

Dutch fluency

Communication

Customer focus

Problem solving

Team player

Job description

Marley Spoon in Lisbon is seeking a CC Expert to serve English and Dutch-speaking customers as the primary contact across phone, email, chat and social channels; you will resolve issues and help deliver exceptional care.

You’ll join a dynamic Lisbon team, take ownership of customer care initiatives, and contribute to continuous improvements in proactive support while embracing a food-loving, service-oriented culture.