Bilingual French & English Support Specialist Hybrid

Cross Border Talents; Lisboa; Hybrid; EUR 18,000 - 28,000; Full time

Benefits offered by this job

On-site training

Hybrid work model

Multicultural environment

Job summary

Cross Border Talents in Portugal is seeking a bilingual French and English Customer Support Representative to join an international team. The role starts with on-site training and nesting, and moves to a hybrid model based on performance.

You will support customers in French and English, handle inquiries, and strive for first-contact resolution while delivering a positive experience. Local relocation or being based in Portugal is required.

Qualifications

• Fluent French is required.
• Fluent English is required.
• Customer support experience is an advantage.
• Strong communication skills are essential.

Responsibilities

• Support customers in French and English.
• Resolve customer queries, aiming for first-contact resolution.
• Deliver a professional and positive customer experience on every interaction.
• Adapt quickly to new processes and tools during training and nesting.

Skills

Fluent French

Fluent English

Customer support

Strong communication

Job description

Cross Border Talents in Portugal is seeking a bilingual French and English Customer Support Representative to join an international team. The role starts with on-site training and nesting, and moves to a hybrid model based on performance.

You will support customers in French and English, handle inquiries, and strive for first-contact resolution while delivering a positive experience. Local relocation or being based in Portugal is required.