Operations Customer Expert – Irish Market (Lisbon)

FH Collective Academy; Lisboa; On-site; EUR 21,944 - 22,459; Full time

Benefits offered by this job

Private health and dental insurance

22 paid vacation days

Flight reimbursement for relocation

Access to healthy snacks

Job summary

A leading UK-based digital bank is seeking an Operations Customer Expert for its Lisbon Hub. The role involves managing high-stakes operations such as fraud, disputes, and customer complaints in a dynamic fintech environment. Candidates should have at least one year of experience in banking or financial services, alongside C1/C2 level English proficiency. The position offers competitive salary options, a performance bonus, and benefits including health insurance and paid vacation days.

Qualifications

• Minimum 1 year of experience in Banking, Financial Services, or Insurance.
• C1/C2 level English proficiency required.
• Must have EU Citizenship or a valid Portuguese residence/work permit.

Responsibilities

• Manage banking operations related to fraud, disputes, and complaints.
• Work in a fast-paced, high-growth fintech environment.
• Handle customer inquiries and operational tasks.

Skills

Banking operations management

Fraud and dispute resolution

Customer service

English proficiency (C1/C2)

Job description

Operations Customer Expert – Lisbon Hub

Join a leading UK-based digital bank for the March 16 intake. We are looking for banking professionals to manage high‑stakes operations, including fraud, disputes, and complaints, in a high‑growth fintech environment.

Monthly Gross Compensation

You can choose between two compensation structures based on your accommodation needs:

• Option 1 (Including Provided Apartment): €1,966.33 (Consists of base salary, all monthly allowances, and benefit‑in‑kind).
• Option 2 (Without Accommodation): €2,012.50 (Consists of base salary and all monthly allowances).
• Performance Bonus: Monthly productivity bonus up to €300.00.

Mandatory Requirements

• Experience: At least 1 year of experience in Banking, Financial Services, or Insurance, either based in Ireland or serving the Irish market from abroad.
• English: C1/C2 level proficiency.
• Legal: EU Citizenship or a valid Portuguese residence/work permit.

What is in it for you?

Beyond the competitive salary, you will receive private health and dental insurance from day one and 22 paid vacation days per year. For those relocating, we provide flight reimbursement and one return flight to your home country annually. The role starts with a 12‑day professional training period, which is compensated at €18.56 per day. You will also have access to healthy snacks, including soup, salad, and fruit, provided at the office.

Start Date

March 16

Please send your CV to apply.

Please send your CV to apply.