Banking Customer Service – French (Porto)

Hiring International Academy; Porto; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Monthly bonus

Meal allowance

Paid training

Full-time contract

Onboarding support

Career growth

Job summary

Hiring International Academy is hiring a Digital Banking Customer Service Consultant in Porto, Portugal. You will assist customers of a 100% online bank, communicating in French to advise and reassure them. This is a non-sales customer support role conducted on-site.

You will join a full-time team with structured training, performance bonuses, meal allowance, and clear paths toward specialist or managerial growth.

Qualifications

• Fluent or native-level French.
• Already living in Porto or nearby.

Responsibilities

• Assist customers with everyday banking in French, providing guidance and reassurance.

Skills

French language

Job description

Porto, Portugal – On-site

The role

Digital Banking Customer Service Consultant for a 100% online bank. You'll help customers with their everyday banking in French, advising and reassuring them. This is not a sales role.

What You Get

• Monthly performance bonus of up to €125
• Meal allowance of €6 net per working day
• 3 weeks of paid training
• Full‑time employment contract
• Personal support from day one
• Career growth towards specialist or management roles

Schedule

• Monday to Friday: 07:00–19:00, rotating shifts
• Saturday: 08:00–17:00, rotating
• Sundays always off, plus one more rotating day off per week

Requirements

• Fluent or native‑level French
• Already living in Porto or nearby