French-Speaking Digital Banking Customer Service Consultant

Cross Border Talents; Rio Tinto; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Relocation support

Performance bonus

Meal allowance

Paid training

Job summary

Cross Border Talents in Porto, Portugal is seeking a Digital Banking Customer Service Consultant to join our fully digital banking project. You will be the trusted point of contact for customers, handling everyday banking tasks, guiding them through online services, and delivering a high-quality experience with no sales obligations.

The role requires French language proficiency, strong communication, and a customer-first mindset.

Qualifications

• French at C1 level or above (spoken and written).
• Excellent communication skills with customers.
• Strong focus on customer service and satisfaction.
• Good command of digital tools.
• Attention to detail, organisation and discretion.
• Ability to handle sensitive requests calmly and professionally.

Responsibilities

• Provide remote support to customers, offering personalised, clear and professional assistance.
• Answer customer enquiries by phone and email.
• Guide customers on how to use online banking services.
• Assist customers with everyday banking transactions.
• Provide accurate information about accounts, payment methods and banking procedures.
• Handle customer requests with care, confidentiality and professionalism.
• Ensure a smooth, high-quality customer experience.

Skills

French (C1)

Excellent communication

Customer service focus

Digital tools proficiency

Attention to detail

Discretion

Calm handling of sensitive requests

Job description

Join a team in Porto as a Digital Banking Customer Service Consultant. Are you looking to start or develop your career in banking? You will become a trusted point of contact for customers managing their everyday banking transactions for a 100% online bank, providing support in French and delivering a high-quality customer experience, without sales responsibilities.

Key points

• Location: Porto, Portugal, a vibrant coastal city known for its historic charm, rich culture and delicious cuisine
• Work model: On-site
• Language: French
• Contract: Full-time employment contract
• Schedule: Rotating shifts. Monday to Friday, 7:00 AM to 7:00 PM, and Saturday, 8:00 AM to 5:00 PM. Two days off per week, with Sundays always off and one additional rotating day off
• Compensation: Monthly gross salary, plus a monthly performance bonus and a net meal allowance for each working day
• Training: Paid initial training lasting three weeks, with personalised support from your first day
• Relocation: Relocation support provided
• Career: Development opportunities towards specialist or management positions, within a well-established banking project in a fully digital environment

Responsibilities

• Provide remote support to customers, offering personalised, clear and professional assistance
• Answer customer enquiries by phone and email
• Guide customers on how to use online banking services
• Assist customers with their everyday banking transactions
• Provide accurate information about accounts, payment methods and banking procedures
• Handle customer requests with care, confidentiality and professionalism
• Ensure a smooth, high-quality customer experience

Requirements

• French at C1 level or above, spoken and written
• Excellent communication skills
• Strong focus on customer service and satisfaction
• Good command of digital tools
• Attention to detail, organisation and discretion
• Ability to handle sensitive requests calmly and professionally

Preferred

• Previous experience in banking or customer relations