B2B Marketing Ad Support Specialist (Spanish)

International Recruitment; Lisboa; Hybrid; EUR 9,343 - 11,191; Full time

Benefits offered by this job

Monthly salary of 920€ gross

Complexity bonus of 40€

Meal allowance of €7.63 per working day

Job summary

A global recruitment agency in Lisbon is looking for a Customer Support Specialist to assist B2B advertisers with their inquiries regarding advertising products. The ideal candidate should have proficiency in Spanish (C1-C2) and a good command of English, along with experience in digital advertising campaigns. This role involves managing technical support issues, collaborating with internal teams, and providing exceptional customer service. The position includes a rotating shift schedule and offers a competitive salary package.

Qualifications

• Experience in a Customer Contact Center or Advertising Technology support role is mandatory.
• Solid understanding of digital advertising ecosystems and social media platforms is necessary.
• Willingness to work on a rotating 24/7 schedule.

Responsibilities

• Support B2B advertisers with inquiries related to advertising products.
• Manage troubleshooting for technical and product-related issues.
• Collaborate with internal teams to escalate and solve complex queries.

Skills

Spanish proficiency (C1-C2)

Good English level

Strong written communication skills

Experience with paid digital campaigns

Team-oriented

Education

Bachelor's degree in Marketing or a related field

Job description

A global recruitment agency in Lisbon is looking for a Customer Support Specialist to assist B2B advertisers with their inquiries regarding advertising products. The ideal candidate should have proficiency in Spanish (C1-C2) and a good command of English, along with experience in digital advertising campaigns. This role involves managing technical support issues, collaborating with internal teams, and providing exceptional customer service. The position includes a rotating shift schedule and offers a competitive salary package.