B2B Digital Ad Support Specialist - Spanish Market (Lisbon)

Business Intelligence Sales Consultants; Amadora; Presencial; EUR 10 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Resumo da oferta

Business Intelligence Sales Consultants in Lisbon, Portugal is seeking a customer success specialist to support B2B advertisers with paid campaigns and product troubleshooting on-site. This 6-month contract provides hands-on exposure at the crossroads of marketing, technology, and customer success.

You will identify service improvements, resolve issues via email and chat, and collaborate with Product Operations and Engineering to educate advertisers on features and best practices.

Qualificações

• Proven experience in paid campaign management.
• Hands-on experience in Digital Marketing.
• Experience in a Contact Centre or Service Program within an Advertising Tech environment.
• Familiar with social media platforms and digital advertising fundamentals.
• Excellent customer service, communication, and problem-solving skills.
• Ability to work independently and collaboratively within a team.

Responsabilidades

• Identify initiatives to improve service quality and advertiser experience.
• Handle and resolve end-to-end product troubleshooting and B2B customer support cases across email and chat channels.
• Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams.
• Support advertisers with generic, technical, and product-related issues.
• Drive CSAT by ensuring service quality throughout the full case journey.
• Provide clear and timely updates across all customer touchpoints.
• Ensure adherence to SLAs while maintaining productivity.
• Partner with in-house technical specialists to educate advertisers on product features, common issue types, and best practices.

Conhecimentos

Paid campaign management

Formação académica

Marketing degree or related field

Descrição da oferta de emprego

Business Intelligence Sales Consultants in Lisbon, Portugal is seeking a customer success specialist to support B2B advertisers with paid campaigns and product troubleshooting on-site. This 6-month contract provides hands-on exposure at the crossroads of marketing, technology, and customer success.

You will identify service improvements, resolve issues via email and chat, and collaborate with Product Operations and Engineering to educate advertisers on features and best practices.