Bilingual Online Advertising Support Specialist — Lisbon

Cross Border Talents; Braga; On-site; EUR 13,874 - 16,618; Full time

Benefits offered by this job

Relocation support

Competitive salary

Private health insurance

Paid training

22 paid vacation days

Job summary

A recruitment agency is seeking a Customer Support Specialist fluent in Spanish and English to assist advertisers on a major global social media platform. This role involves B2B support, troubleshooting, and a proactive approach to customer assistance. The position is based in Lisbon, with relocation support and a competitive salary package. Join a multicultural team and start your career in a vibrant city.

Qualifications

• Previous experience in customer service or digital marketing is a plus.
• EU citizenship or valid Portuguese work authorization required.

Responsibilities

• Providing B2B customer support via email, chat, and phone calls.
• Assisting with pre- and post-sales queries related to online advertising tools.
• Guiding clients in navigating platform tools and resolving bugs.
• Analyzing trends and troubleshooting common issues.
• Offering proactive outbound assistance.

Skills

Fluent in Spanish (C2)

Fluent in English (B2)

Excellent communication skills

Problem-solving skills

Ability to multitask

Job description

A recruitment agency is seeking a Customer Support Specialist fluent in Spanish and English to assist advertisers on a major global social media platform. This role involves B2B support, troubleshooting, and a proactive approach to customer assistance. The position is based in Lisbon, with relocation support and a competitive salary package. Join a multicultural team and start your career in a vibrant city.