Automotive Helpdesk Support — Flexible Hours & Global Team

Bosch Portugal; Lisboa; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Flexible hours

Medical services

Employee discounts

Sports & health activities

Canteen

Good transport access

Creativity space

Career opportunities in international環

Job summary

Bosch Portugal invites energetic IT support professionals to join our Lisbon-based Customer Experience team. You will respond to calls, emails, and chats, troubleshoot issues, and provide first-level technical assistance with remote access tools.

The role emphasizes fast, accurate problem resolution and friendly customer service. Fluency in French (C1) and English (B2) is required, along with a technical IT background.

Qualifications

• Education: Technical IT education or proven hands-on experience with hardware and software support topics.
• Professional experience in a customer-facing role is a plus.
• Languages: French C1 and English B2 required; additional European languages are a plus.
• Team player with 100% service and solutions focus.
• Strong methodical troubleshooting skills.
• Knowledge of SAP would be advantageous.
• Experience with automotive electronics is a plus.

Responsibilities

• Respond to all calls, emails, and common requests for technical 1st-level support.
• Analyze problems and provide technical assistance via phone, email, or chat; first-level resolution target of 50% in 6 months, 70% in 12 months.
• Follow defined work instructions and escalation processes for incident types.
• Track incidents in the internal incident management system.
• Maintain communication with other Bosch sites and colleagues involved in support processes.
• Contribute to FAQ and knowledge base updates.
• Establish good relationships with colleagues and customers to ensure smooth information flow.
• Willing to work in the office and/or remote according to business needs.

Skills

French (C1)

English (B2)

Customer service

Team player

IT helpdesk

Education

Technical education in IT systems

Tools

SAP

Job description

Bosch Portugal invites energetic IT support professionals to join our Lisbon-based Customer Experience team. You will respond to calls, emails, and chats, troubleshoot issues, and provide first-level technical assistance with remote access tools.

The role emphasizes fast, accurate problem resolution and friendly customer service. Fluency in French (C1) and English (B2) is required, along with a technical IT background.