Automotive Helpdesk Support | French Speaker

Bosch Portugal; Lisboa; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Flexible hours

Medical services

Employee discounts

Sports & health activities

Canteen

Good transport access

Creativity space

Career opportunities in international環

Job summary

Bosch Portugal invites energetic IT support professionals to join our Lisbon-based Customer Experience team. You will respond to calls, emails, and chats, troubleshoot issues, and provide first-level technical assistance with remote access tools.

The role emphasizes fast, accurate problem resolution and friendly customer service. Fluency in French (C1) and English (B2) is required, along with a technical IT background.

Qualifications

• Education: Technical IT education or proven hands-on experience with hardware and software support topics.
• Professional experience in a customer-facing role is a plus.
• Languages: French C1 and English B2 required; additional European languages are a plus.
• Team player with 100% service and solutions focus.
• Strong methodical troubleshooting skills.
• Knowledge of SAP would be advantageous.
• Experience with automotive electronics is a plus.

Responsibilities

• Respond to all calls, emails, and common requests for technical 1st-level support.
• Analyze problems and provide technical assistance via phone, email, or chat; first-level resolution target of 50% in 6 months, 70% in 12 months.
• Follow defined work instructions and escalation processes for incident types.
• Track incidents in the internal incident management system.
• Maintain communication with other Bosch sites and colleagues involved in support processes.
• Contribute to FAQ and knowledge base updates.
• Establish good relationships with colleagues and customers to ensure smooth information flow.
• Willing to work in the office and/or remote according to business needs.

Skills

French (C1)

English (B2)

Customer service

Team player

IT helpdesk

Education

Technical education in IT systems

Tools

SAP

Job description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.

Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life‑saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.

Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life‑saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

Job Description

Your contribution to something big:

• Respond to all calls, emails and common requests for technical 1st level support
• Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months
• Follow defined work instructions and escalation processes for all possible types of incidents
• Track all incidents in our internal incident management system
• Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes
• Input for FAQ and knowledge data base
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information
• Willingness to work in the office and/or remote according to business needs

Qualifications

What distinguishes you:

• Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
• Experience and know-how: Professional experience in a customer facing position would be an advantage
• Languages: French oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
• A team player who is 100% service and solutions focused
• Methodical troubleshooting skills required
• Working knowledge of SAP would be an advantage
• Previous experience or affinity with automotive electronics would be an advantage
• Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure
• Willingness of taking over responsibility for assigned projects as needed

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!