ATM Support Technician - Banking (Temporary)

Noesis; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Job summary

A Noesis, empresa de consultoria tecnológica, procura profissionais para atuar no suporte a clientes, com foco em incidentes de ATM e ecossistemas de pagamentos. Procuramos alguém com licenciatura em Ciência da Computação ou equivalente, pelo menos 3 anos de experiência em suporte ao cliente, preferencialmente no setor bancário, fluência em inglês e português, e domínio de Outlook, Word, Excel e PowerPoint.

CRM é valorizado.

Qualifications

• Diploma em Ciência da Computação ou equivalente.
• Mínimo de 3 anos de experiência em suporte ao cliente, ideal no setor bancário (pagamentos).
• Proficiência em Outlook, Word, Excel e PowerPoint; CRM é valorizado; inglês e português fluentes (oral e escrito).

Responsibilities

• Fornecer suporte aos clientes por e-mail e telefone, resolvendo incidentes.
• Analisar, sintetizar e decidir ações para resolver incidentes.
• Pesquisar e resolver casos usando a base de conhecimento.
• Trabalhar com instituições financeiras para resolver incidentes.

Skills

Inglês fluente

Português fluente

CRM

Education

Diploma em Ciência da Computação ou similar

Tools

Outlook

Word

Excel

PowerPoint

Job description

Descrição da Empresa

Founded in 1995, we are an international tech consulting company certified by Great Place to Work and in second place in The Best Workplaces 23. We offer innovative solutions to support our clients in their digital transformation. We have over a thousand talents specialized in different technologies, with offices in Portugal, Spain, the Netherlands, Brazil, Ireland, and the USA. Over the years, we have grown and expanded, always staying true to our core values of excellence, innovation, and customer satisfaction. Today, we are a leading player in our industry, with a reputation for delivering cutting-edge solutions that exceed our client's expectations.

Descrição da Função

Noesis is looking for professionals with the following profile:

Main Tasks and Responsibilities:

• Provide customer support by email and phone, handling reports of ATM failures and related technical and functional issues;
• Follow structured analyses, synthesize findings and take the decisions and actions needed to resolve incidents;
• Research and resolve cases using the Knowledge Base;
• Work with financial institutions to resolve incidents.

Profile:

• Degree in Computer Science or similar;
• Minimum of 3 years of experience in customer support, ideally in the banking sector (payment systems and the banking ecosystem);
• Proficiency in Outlook, Word, Excel and PowerPoint;
• CRM experience will be valued;
• Fluent English and Portuguese, both oral and written;
• Strong learning ability, organization, autonomy and dynamism, with good oral and written communication;
• Initiative, proactivity, and skill in identifying and solving problems.

Join us. Let’s innovate together!

All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.

- Job advertisement under Law nr 4 / 2019, of 10th January

Localização

• Lisboa, Portugal