Customer Support (Banking Area)

Expleo Group; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Job summary

Expleo in Lisbon is seeking a Customer Support specialist to handle ATM-related reports and other technical queries. You will analyse incidents, reference the knowledge base, and communicate with financial institutions to ensure timely resolution.

Strong Portuguese and English skills are required, along with proficiency in MS Office. The role emphasizes structured incident analysis, documentation, and proactive problem solving in a banking-focused environment.

Qualifications

• Professional experience in customer support, preferably in banking.
• Knowledge of payment systems and the banking ecosystem.
• Fluent in Portuguese and English, spoken and written.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Provide customer support via phone and email, responding to ATM failure reports and technical or functional queries.
• Analyse incidents in a structured manner, identify potential causes, and determine the appropriate actions required for resolution.
• Use the Knowledge Base to support troubleshooting and incident resolution.
• Communicate with financial institutions regarding reported incidents and follow up on requests.
• Document relevant information, summarise findings, and monitor incidents through to resolution

Skills

Customer support

Banking knowledge

Portuguese & English

MS Office

Analytical skills

Organizational skills

Proactive attitude

Tools

MS Office

Job description

Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your value chain.

We are strategically positioned to build value, with a global footprint across 30 countries.

We are as global and local as you need us to be, with strong best-in-class pan-European technological centres and unique best-shoring capabilities.

We leverage a network of high value-adding affiliates in consulting and industrial excellence, and leading partners across multiple sectors to provide you with the most comprehensive services and solutions in an ever-changing environment.

Responsibilities

• Provide customer support via phone and email, responding to ATM failure reports and technical or functional queries.
• Analyse incidents in a structured manner, identify potential causes, and determine the appropriate actions required for resolution.
• Use the Knowledge Base to support troubleshooting and incident resolution.
• Communicate with financial institutions regarding reported incidents and follow up on requests.
• Document relevant information, summarise findings, and monitor incidents through to resolution

Essential Skills

• Professional experience in customer support, preferably within the banking sector.
• Knowledge of payment systems and the banking ecosystem.
• Good command of both Portuguese and English, spoken and written.
• Proficiency in Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint.
• Strong verbal and written communication skills.
• Good analytical, problem-solving, and decision-making skills.
• Strong organisational skills, autonomy, and ability to learn quickly.
• Proactive attitude, initiative, and adaptability.