Banking Support Specialist (ATM & Incident Resolution)

Expleo Group; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Expleo Group is seeking a customer support professional in Lisbon to handle phone and email inquiries, especially related to ATM failures. You will analyze incidents, use knowledge bases, and communicate with financial institutions while documenting findings and monitoring resolutions. Fluency in Portuguese and English, and strong Office skills, are essential.

The role emphasizes analytical thinking, proactive attitude, autonomy, and adaptability within a banking-related support environment.

Qualifications

• Professional experience in customer support, preferably within banking.
• Knowledge of payment systems and the banking ecosystem.
• Good command of both Portuguese and English, spoken and written.
• Proficiency in Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint.
• Strong verbal and written communication skills.
• Good analytical, problem-solving, and decision-making skills.
• Strong organisational skills, autonomy, and ability to learn quickly.
• Proactive attitude, initiative, and adaptability.

Responsibilities

• Provide customer support via phone and email, responding to ATM failure reports and technical or functional queries.
• Analyse incidents in a structured manner, identify potential causes, and determine the appropriate actions required for resolution.
• Use the Knowledge Base to support troubleshooting and incident resolution.
• Communicate with financial institutions regarding reported incidents and follow up on requests.
• Document relevant information, summarise findings, and monitor incidents through to resolution

Skills

Customer support

Banking knowledge

Portuguese & English

Communication

Analytical thinking

Problem-solving

Decision-making

Organisational skills

Autonomy

Proactive attitude

Tools

Microsoft Office

Job description

Expleo Group is seeking a customer support professional in Lisbon to handle phone and email inquiries, especially related to ATM failures. You will analyze incidents, use knowledge bases, and communicate with financial institutions while documenting findings and monitoring resolutions. Fluency in Portuguese and English, and strong Office skills, are essential.

The role emphasizes analytical thinking, proactive attitude, autonomy, and adaptability within a banking-related support environment.