Assistant Store Manager (W/M) - Lisbonne

Zadig&Voltaire; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Job summary

Zadig & Voltaire is seeking an Assistant Manager in Lisbon to energize the store, lead the team, and deliver an exceptional luxury customer experience. You will be a role model, training and coaching colleagues, maximizing store performance, and maintaining the brand's high standards.

In this role you will stay close to customers, build loyalty, manage day-to-day operations, and support the store manager in achieving targets while ensuring a creative, inspiring shopping environment.

Qualifications

• Demonstrated leadership skills and people development mindset.
• Excellent communication and organisational abilities.
• Strong passion for luxury retail and fashion trends.
• Ability to coach and motivate a team to deliver a premium customer experience.
• Understanding of business KPIs and store performance metrics.
• Quick learner with attentive listening and adaptability.
• Collaborative team player with positive attitude and energy.

Responsibilities

• Welcome and assist customers throughout the sales process while coaching the team toward excellence.
• Lead by example on the shop floor, ensuring luxurious store environment and standards.
• Drive sales through training and coaching to exceed store objectives and KPIs.
• Support recruitment and development plans, foster a positive, inclusive team atmosphere.

Skills

Leadership

Communication

Organisation

Luxury retail passion

Teamwork

Proactive

People development

KPI awareness

Customer coaching

Problem solving

Job description

Zadig & Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials as cashmere, silk and leather. By revisiting basics so casual and rock’n roll, Zadig & Voltaire is the embodiment of a new luxury.

A chic and relaxed luxury.

To see the current collection: www.zadig-et-voltaire.com

Purpose of the role:

The role of Assistant Manager is an essential part of the store function.

Connecting and engaging with the Zadig&Voltaire customers, supporting the day to day activities of their team and store, and leading the store & team performance towards success.

We are looking for someone who is attentive to details, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients.

You are a role model in everything you do and you share your knowledge and skills with your colleagues.

The Assistant Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience.

As an Assistant Manager, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards.

You will support the store manager in building a store environment that nurtures creativity and employees development.

Expectations of the role :

• Be a brand ambassador and embrace the brand Selling Ceremony
• Lead your team by example
• Drive sales: you coach your team in delivering exceptional and personalised customer experience
• Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs
• You are constantly present on the shop floor and fully available to look after customers needs
• Be able to build customer loyalty, understand customer relationship management
• Be able to communicate efficiently and effectively
• Be knowledgeable of the collection and the brand iconic pieces
• Inspire the team and lead by example
• Support the development of the team and store KPIs
• Be proactive in developing your team skills and brand/product knowledge
• Ensure you adhere to all organisational aspects to ensure your team works in conditions enabling success
• Be approachable and a great communicator who can ensure business runs smoothly

Operations :

• Drive sales: Fully proficient on operating till system, payments and fraudulent transactions
• Follow company policy and procedures
• Manage the opening and closing procedures for your store and ensure luxurious store environment and standards
• Fully proficient with all operational aspects and procedures, and proactive to learn new processes
• Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies
• Have an awareness of the loss prevention procedures in store and communicate these to the team
• Pay attention to the security of the team and customers, by respecting health & safety guidelines
• Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…)
• Manage the needs of customer including exchanges, credit notes
• Offer each customer the opportunity to be on the mailing list
• Maintain the replenishment of bags, boxes etc
• Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager
• Answer calls promptly and efficiently, with a pleasant and welcoming manner
• Execute the loss prevention procedure and conducts regular inventories
• Be commercial in everything you do !
• Manage deliveries, ensure replenishment is made and new collection is processed according to the ZV guidelines
• Manage the VM guidelines implementation and train your team on all VM aspects & standards
• Know how to adapt the VM guides to the space.
• Ensure the shop floor and the windows standards are impeccably maintained
• Know, use and communicate the VM tools and guidelines to the team.

Human resources :

• Support the recruitment for the store with the manager
• Train and develop the team with a development plan that emphasizes their skills
• Follow the training progress of the new employees
• Identify the team members with growth potential and set up plans to develop their skills
• Coach and motivate your team by giving them skill targets to achieve
• Create a positive and inclusive work atmosphere, motivate and recognize achievements within the team

Required knowledge & skills :

• Demonstrate strong leadership skills and passion for people development
• Be a quick learner and good listener
• You must have excellent communication & organisation skills
• Understands how to deliver and coach luxurious customer experience
• Understand the business KPIs
• Show passion about the luxury retail and interest in fashion and retail market trends
• Leads by example in all occasions
• Details focused!
• Problem solver! Adapt to new situation, be proactive!
• Great people skills, excellent team work skills, be enthusiastic, dynamic!
• Excellent team work skills
• Positive and proactive attitude and knowledge of motivating a team
• Sense of the responsibilities and of the priorities of the store
• Be eager to learn, develop yourself and others.