Client Advisor

BVLGARI; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

BVLGARI Lisbon Boutique is seeking a Client Advisor to join permanently. You will be an Ambassador of the Brand, delivering exceptional customer experiences and driving sales opportunities, contributing to the store’s success.

The role requires strong luxury retail knowledge, 5+ years of experience, fluency in Portuguese and English, and familiarity with CRM tools for customer loyalty. The position is based in Lisbon and offers a client-centric, premium shopping environment.

Qualificações

• Strong knowledge of and sensitivity to luxury retail.
• Fluent Portuguese and English required; additional languages valued.
• Experience with CRM techniques and loyalty programs.

Responsabilidades

• Welcome and assist customers with excellence for purchases, after-sales service, or consultation.
• Understand customer needs and offer personalized recommendations.
• Build relationships with existing customers and attract new ones.
• Manage the sales process according to brand standards, applying the correct sales techniques.
• Register and manage customer data for loyalty actions (CRM).
• Carry out CRM activities as instructed by the Store Manager.
• Support boutique operations, including inventory management and daily tasks.
• Handle after-sales services, including repair follow-ups and basic jewelry cleaning.

Conhecimentos

Customer service

Sales skills

Communication

Retail experience

Ferramentas

CRM systems

Store management apps

Descrição da oferta de emprego

BVLGARI, the renowned Italian jewelry house, is a globally recognized luxury brand known for its exceptional quality, innovative style, and outstanding service. Since 1884, it has set trends in Italian jewelry, watchmaking, accessories, fragrances, and leather goods design.

We are looking for a Client Advisor to join permanently our Boutique in Lisbon. As a member of the store team, they will be an Ambassador of the Brand, creating exceptional customer experiences, driving sales opportunities, and contributing to the store’s success.

Responsibilities

• Welcome and assist each customer with excellence, whether for purchases, after-sales service, or consultation.
• Understand customer needs and offer personalized recommendations.
• Build relationships with existing customers and attract new ones.
• Manage the sales process according to brand standards, applying the correct sales techniques and providing a unique shopping experience.
• Register and manage customer data for loyalty actions (CRM).
• Carry out 1-to-1 CRM activities as instructed by the Store Manager.
• Follow sales, security, and tax regulations and procedures.
• Ensure proper presentation of the sales area according to Visual Merchandising guidelines.
• Handle after-sales services, including repair follow-ups and customer support.
• Perform basic after-sales service activities (AFSS) in-store, such as strap replacements, buckle adjustments, and basic jewelry cleaning.
• Participate in training sessions on products, sales techniques, and brand values.
• Support boutique operations, including inventory management and daily tasks.

Profile

A strong knowledge of and sensitivity to luxury, with at least 5 years of retail experience.

Proactive, customer- and results-oriented, with excellent sales skills and communication abilities.

Familiar with CRM techniques and tools for customer loyalty and experienced with store management applications.

A high level of both Portuguese and English is required. Knowledge of other languages will be valued.