Store Manager - MultiStore – Baixa/Chiado

Retail Academy; Lisboa; On-site; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Competitive package

Incentive/commission scheme

Transport allowance

Birthday off

Job summary

Luxe Talent is seeking a Store Manager to lead two stores in the Baixa/Chiado area of Lisbon for its premium client. You will drive commercial performance and develop a high-performing team to deliver exceptional customer experiences.

We require leadership in luxury retail, strong people management and a passion for craftsmanship. The role offers a competitive package, career progression and onboarding/training support.

Qualifications

• Previous experience in retail store management, preferably luxury.
• Proven experience leading retail teams.
• Strong commercial mindset with KPI understanding.
• Excellent communication, organizational and problem-solving skills.

Responsibilities

• Lead, motivate and develop the sales team to drive performance.
• Drive sales and profitability and achieve commercial targets.
• Monitor KPIs, analyse results and implement improvement plans.
• Ensure outstanding customer experience and brand presentation.
• Organise team schedules and daily store operations.
• Manage stock, cash procedures and security standards.
• Guarantee high standards of store presentation and Visual Merchandising.
• Identify commercial opportunities to increase sales and loyalty.

Skills

Leadership

Retail expertise

KPI analysis

Customer service

Store operations

Budget & profits

Tools

POS system

Job description

From Luxe Talent, an international recruitment consultancy specialized in Retail, Fashion and Luxury, we are looking for a Store Manager to join our client's team leading 2 stores in the Baixa/Chiado area of Lisbon.

We are looking for an experienced retail professional with strong leadership skills, a commercial mindset and a passion for delivering an exceptional customer experience within a premium environment.

To lead the store's commercial and operational performance, developing a high-performing sales team while ensuring an outstanding customer experience and consistently achieving business objectives.

Job Description

To lead the store's commercial and operational performance, developing a high-performing sales team while ensuring an outstanding customer experience and consistently achieving business objectives.

• Lead, motivate and develop the sales team, promoting a strong performance and customer-oriented culture.
• Drive sales and profitability, ensuring commercial targets are achieved.
• Monitor key retail KPIs, analyse results and implement action plans to improve performance.
• Ensure an excellent and personalized customer experience, effectively communicating the brand's heritage and values.
• Organize team schedules, responsibilities and daily store operations.
• Manage stock, inventories, cash procedures and security standards.
• Ensure the store maintains the highest standards of presentation and organization.
• Guarantee the correct implementation of Visual Merchandising guidelines.
• Identify commercial opportunities to increase sales, customer loyalty and overall store performance.

Requirements

• Previous experience in retail store management, preferably within jewellery, cosmetics, premium fashion or luxury.
• Proven experience leading, motivating and developing retail teams.
• Strong commercial mindset and solid understanding of retail KPIs.
• Results-driven profile with the ability to translate performance data into concrete actions.
• Excellent communication, organizational and problem-solving skills.
• Strong customer orientation and appreciation for premium products and craftsmanship.
• Fluent Portuguese and English are essential; additional languages will be considered an advantage.
• Flexibility to work according to retail schedules, 40 hours per week, Monday to Sunday, between 10:00 and 19:00.

What We Offer

• Competitive, above-market salary package.
• Target-based incentive and commission scheme.
• Transport allowance and annual bonus.
• 22 days of annual leave plus your birthday off.
• Initial onboarding and ongoing training.
• Career development and internal progression opportunities.
• The opportunity to lead a team and play a key role in the growth of an expanding premium brand.