Team Manager

BoF Careers; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

Prada in Lisbon is seeking a Team Manager to lead, train, and coach a dedicated team while proactively driving sales and delivering an exceptional client experience. You will embody the Brand Ambassador role, representing Prada's values and the Client Promise while collaborating with leadership to nurture talent and optimize performance.

You will train staff on the Client Journey, clienteling, storytelling, and product knowledge to meet and exceed business goals, participate in talent

Qualificações

• Proven experience leading retail teams and driving sales growth.
• Ability to train, coach, and develop staff to meet KPI targets.
• Strong focus on delivering exceptional client experiences and clienteling.

Responsabilidades

• Lead and develop a high-performing team to achieve store goals.
• Conduct performance discussions and provide actionable coaching.
• Drive client experience through training on client journey, storytelling, and product knowledge.
• Collaborate with Store Manager on recruitment and onboarding of new staff.
• Maintain a positive work environment and ensure adherence to guidelines.
• Monitor category performance and provide actionable feedback to merchandising teams.

Conhecimentos

Team Leadership

Coaching

Client Experience

CRM & Clienteling

Talent Acquisition

Product Knowledge

Ferramentas

CRM software

Descrição da oferta de emprego

Job Summary/Purpose

As a Team Manager, you will play a pivotal role in driving our store's success by prioritizing team management and development. Your primary responsibilities include leading, training, and coaching your team, proactively driving sales goal overachievement, and ensuring an exceptional client experience. Your dedication as a passionate Brand Ambassador will represent Prada's core values while maintaining the utmost commitment to our Client Promise.

Responsibilities

Team Management:

• Leadership and growth: Take ownership of guiding, nurturing, and developing your team to their fullest potential while inspiring a culture of excellence, teamwork, and growth
• Performance Excellence: Drive your team to exceed KPI targets while contributing to the overall success of the store (setting goals and managing individual performances)
• Performance Conversations: Collaborate with the Store Manager/Director to conduct regular performance discussions, analyze results, and create actionable plans.
• Feedback and Development: Motivate and support your team with consistent feedback and coaching, ensuring a seamless client experience by identifying individual development needs and partnering with Retail Trainers to tailor development plans
• Client Centric & Product Training: Train your team on all aspects concerning Client Journey, clienteling, storytelling and product knowledge to allow them to meet and exceed business goals
• Talent Acquisition: Participating in identifying, recruiting and onboarding talents in collaboration with the Store Manager
• Positive Work Environment: Lead by example by creating a positive and harmonious work environment, ensuring cooperation within the team and between store leadership

Client & Business Development

• Optimized Sales Floor Management: Ensure that business opportunities are maximized through efficient sales floor management, maintaining a visible and consistent presence for your team
• Client Experience: Lead and inspire your team to deliver a superior client experience, adhering to all Client Journey principles to foster long-term client relationships
• CRM and Clienteling: Contribute to enhancing store performance through CRM and clienteling led initiative (training Client Advisors across all clienteling steps including data collection, client outreach, private appointments, re-purchases, VIC engagement and retention)
• Client Base Expansion: Proactively identify opportunities to engage with new clients (prospects) to expand the store's client base
• After Sales: Ensure to provide to clients a unique experience including the after sale process that is an additional service the company provides to maintain items longevity and quality throughout the years. Having clients in the store is always an opportunity increase loyalty and maximize business opportunities.

Product Care & Respect Of Corporate Guidelines

• Exemplary Product Care: Lead by example, ensuring that the team operates with the highest level of care and respect for the product
• Policy Adherence: Ensure strict compliance with all policies and procedures, providing support to the team in daily operational tasks

Category Performance

• Performance Monitoring: Monitoring the performance of assigned categories, actively proposing action plans to achieve targets
• Collaborative Feedback: Collaborate with Retail Merchandising teams, offering effective feedback on products, stock situations, and specific requests to drive business growth
• Visual Merchandising: Collaborate with the Visual Merchandising team to maximize category potential while ensuring the store's image adheres to established guidelines
• Stockroom Organization: Collaborate with Operations team to ensure BOH structure and layout is always structured to maximizes efficiency and selling opportunities

These activities are intended to be illustrative and not exhaustive.