Application Support Technician (Remote - Portugal)

Claranet; Lisboa; Remote; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Remote work from Portugal

Training opportunities

Salary package according to role

Job summary

Claranet is seeking an Application Support Technician for a remote role in Portugal. You will troubleshoot incidents, monitor business applications, and work with MySQL, Oracle, and SQL Server databases. The role requires experience with SQL scripts, Windows and Linux environments, and ticketing systems.

Join a dynamic Talent Team and contribute to continuous improvement of support processes while collaborating with development and infrastructure groups.

Qualifications

• Degree in Information Technology, Computer Engineering, or related field.
• 0

Responsibilities

• Provide application support, troubleshooting incidents and service requests.

Skills

Analytical thinking

Communication

Teamwork

Proactive mindset

Problem solving

Education

Degree in Information Technology

Computer Engineering

Tools

MySQL

Oracle

SQL Server

SQL scripting

Java

Python

Shell scripting

Windows

Linux

Ticketing tools

Job description

Application Support Technician (Remote - Portugal)

Empresa : Claranet

Tipo de Emprego : Periodo Integral

Remote / Work from Home

Descrição do Emprego - Application Support Technician (Remote - Portugal)

We’re fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together. If you share our vision, join us!

Right now, we are looking for an Application Support Technician for a client on our Talent Team.

Responsibilities

• Provide application support, troubleshooting incidents and service requests;
• Monitor and maintain business applications, ensuring high availability and performance;
• Analyze and resolve issues related to databases, integrations, and application workflows;
• Execute and optimize SQL queries and scripts to support application maintenance and troubleshooting;
• Support environments running on Windows and Linux operating systems;
• Work with MySQL, Oracle, and SQL Server databases, ensuring data integrity and performance;
• Use ticketing tools to manage incidents, service requests, and escalations according to defined SLAs;
• Collaborate with development, infrastructure, and business teams to identify root causes and implement solutions;
• Create and maintain technical documentation and operational procedures;
• Participate in continuous improvement initiatives to enhance application support processes.

Requirements

• Degree in Information Technology, Computer Engineering, or a related field;
• Around 3 years of experience in Application Support roles;
• Solid experience working with MySQL, Oracle, and SQL Server databases;
• At least 1 year of experience creating and executing SQL scripts and queries;
• At least 1 year of experience with Java, Python, or Shell scripting/programming;
• At least 1 year of experience working with Windows and Linux environments;
• At least 1 year of experience using ticketing tools for incident and request management;
• Strong analytical and problem-solving skills;
• Good communication and teamwork abilities;
• Proactive mindset and ability to work in dynamic environments.

Nice to have

• Knowledge of ITIL principles and best practices;
• Experience with application monitoring tools;
• Familiarity with Agile methodologies.

Benefits

• Integration into a dynamic and motivated team for the performance of the role;
• Additional training;
• Salary package according to the role performed;
• Professional development.

Workplace: Remote - Portugal

Claranet, Make Modern Happen!