Application Support Specialist (L1/L2) - Banking Apps, Shifts

Affinity; Viseu; Hybrid; EUR 24,000 - 42,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Affinity is seeking an L1/L2 Application Support professional to join our Portugal team. The role focuses on production support for banking and wealth management applications, incident handling, troubleshooting, and ensuring SLA compliance across Linux environments. Fluency in English and flexibility to work shifts, weekends, and on-call is expected.

We value teamwork and initiative. Our Portugal team operates with hybrid work options and collaborates with offices in Lisbon, Porto, and Óbidos to

Qualifications

• Experience in production support for banking/wealth management applications.
• Experience handling incidents and ensuring SLA adherence.

Responsibilities

• Provide production support for banking and wealth management applications.
• Handle incidents, troubleshoot issues, and coordinate resolution.
• Ensure SLA compliance across Linux environments.
• Participate in shift rotations including weekends and on-call duties.

Skills

Incident management

Troubleshooting

English fluency

Shift work flexibility

Tools

Linux

Job description

Affinity is seeking an L1/L2 Application Support professional to join our Portugal team. The role involves production support for banking and wealth management applications, incident handling, troubleshooting, and ensuring SLA compliance across Linux environments. Fluency in English and flexibility to work shifts, weekends, and on-call is expected.

We value teamwork, initiative, and a proactive approach. Join a company with offices in Lisbon, Porto, and Óbidos, offering hybrid work options and a