Banking IT Support Technician (On-Site) - L1/L2

Randstad Digital Portugal; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Resumo da oferta

Randstad Digital Portugal is seeking an experienced IT Support Analyst to join our on-site banking-focused operations in Lisbon. You will provide L1/L2 support across Windows, MacOS, iOS, and mobile devices, ensuring timely incident resolution and adherence to SLAs.

Working in a 100% on-site environment with rotating shifts, you will use ServiceNow for ticket management, assist with OS builds, and support disaster recovery and escalation procedures as required.

Qualificações

• 3–6 years of experience in technical support (L1/L2) within Banking/Financial sector.
• Strong skills in Windows, MacOS, iOS, MS Office/Messaging, and mobile device support.
• Experience using ITSM ticket management systems (ServiceNow) and familiarity with OS build methodologies.

Responsabilidades

• Provide L1/L2 desktop, device, and software support across Windows, MacOS, and mobile devices.
• Handle incidents and requests via ServiceNow, ensuring SLA adherence.
• Deploy OS builds and manage software lifecycle across devices and applications.
• Assist with infrastructure tasks including network/Wi‑Fi patching and device inventory control.
• Create and update knowledge bases, and participate in project transitions and reporting.
• Support disaster recovery processes and escalate critical incidents as needed.

Conhecimentos

Windows

MacOS

iOS

MS Office & Messaging

Customer-oriented mindset

Communication skills

Ferramentas

ServiceNow

ITSM ticketing

OS build methodologies

Descrição da oferta de emprego

Randstad Digital Portugal is seeking an experienced IT Support Analyst to join our on-site banking-focused operations in Lisbon. You will provide L1/L2 support across Windows, MacOS, iOS, and mobile devices, ensuring timely incident resolution and adherence to SLAs.

Working in a 100% on-site environment with rotating shifts, you will use ServiceNow for ticket management, assist with OS builds, and support disaster recovery and escalation procedures as required.