Application Support Specialist (1st/2nd Line) - ServiceNow

Decskill; Portugal; On-site; EUR 30,000 - 45,000; Full time

Job summary

A prominent IT consulting firm in Portugal seeks an Application Specialist to provide functional support for various applications. Responsibilities include resolving incidents, analyzing change requirements, and maintaining team knowledge bases. This role requires expertise in SQL Server, familiarity with ServiceNow, and a strong problem-solving mindset. Candidates should be proactive and work well independently and in teams. A good level of English is essential. Interested applicants should send their CV to the provided email with reference ‘CA/DevOps’.

Qualifications

• Experience with SQL Server, Oracle, and Sybase.
• Familiarity with ServiceNow and other ticketing tools.
• Understanding of Linux/Unix and Windows Server environments.

Responsibilities

• Provide functional support for collateral applications.
• Track and resolve incidents/requests using the ServiceNow application.
• Analyze change requirements and test changes.

Skills

SQL Server

ServiceNow

Problem Solving

Good level of English

Tools

Oracle

GENEOS

Job description

A prominent IT consulting firm in Portugal seeks an Application Specialist to provide functional support for various applications. Responsibilities include resolving incidents, analyzing change requirements, and maintaining team knowledge bases. This role requires expertise in SQL Server, familiarity with ServiceNow, and a strong problem-solving mindset. Candidates should be proactive and work well independently and in teams. A good level of English is essential. Interested applicants should send their CV to the provided email with reference ‘CA/DevOps’.