Application Support Lisbon (Hybrid) On-site

Deel; Lisboa; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Deel is looking for a Tech Lead in Application Support to join our Lisbon team. The role focuses on Linux environments, production support, and IT infrastructure, driving stability and performance for critical applications in a hybrid, Lisbon-based setting.

You will lead L3 incident response, collaborate with development, infra, DB and network teams, and drive deployments, automation and improvements using Shell and Python. English required.

Qualifikationen

• 6+ years in Linux environments and application/production support.
• Experience leading technical teams or projects.
• Strong incident management and 24/7 production support.

Aufgaben

• Provide technical leadership in Application Support and Production Support activities.
• Ensure L3 support, investigating and resolving complex incidents and production issues.
• Guarantee stability, availability and performance of critical apps in 24/7 environments.
• Coordinate activities with development, infra, DB and network teams.
• Lead technical projects, migrations and application improvements.
• Manage deployments, releases and production changes.
• Develop and improve automation with Shell and Python.
• Work with Linux environments, WebSphere and JBoss.
• Implement monitoring, alerting and incident prevention processes.
• Participate in technical architecture design for security, scalability and resilience.
• Support DRP, backup procedures and business continuity.
• Ensure ITIL processes and SLA compliance; participate in on-call rotation.

Jobbeschreibung

Application SupportJob detailsProfessional ServicesLisbon (Hybrid)Full-timeOn-siteWe are looking for a **Tech Lead Application Support** with strong experience in **Linux environments, production support, and IT infrastructure** to join a challenging project within the **banking sector**.The ideal candidate will have a solid technical background in **L3 support, incident management, application monitoring, automation, and technical leadership**, ensuring the stability, availability, and performance of business-critical applications.### What you would do:* Provide **technical leadership** in Application Support and Production Support activities.* Ensure **L3 support**, investigating and resolving complex incidents and production issues.* Guarantee the **stability, availability, and performance** of critical applications in 24/7 environments.* Coordinate technical activities with development, infrastructure, database, and network teams.* Lead **technical projects, infrastructure migrations, and application improvements**.* Manage **application deployments, releases, and production changes**.* Develop and improve automation scripts using **Shell and Python**.* Work with **Linux environments, web servers, and application servers**, including WebSphere and JBoss.* Implement and improve **monitoring, alerting, and incident prevention** processes.* Participate in **technical architecture design**, ensuring security, scalability, and resilience.* Support **Disaster Recovery Plans (DRP)**, backup procedures, and business continuity activities.* Ensure compliance with **ITIL processes, SLAs, and security standards**.* Participate in an **on-call rotation** to ensure operational continuity.### What you need to bring:* **6+ years of experience in Linux environments, Application Support, or Production Support**.* Previous experience in **technical leadership or coordination of technical teams/projects**.* Strong knowledge of **Linux/Unix systems**.* Solid experience in **L3 support, troubleshooting, and incident management**.* Proficiency in **Shell scripting and Python**.* Experience with **application servers and web servers**, such as WebSphere, JBoss, or similar.* Knowledge of **SSL certificates, security configurations, and infrastructure architecture**.* Experience with **monitoring and alerting tools**.* Knowledge of **deployment processes, release management, and change management**.* Experience with **backup, disaster recovery, and business continuity procedures**.* Familiarity with **ITIL processes and SLA management**.* Strong communication, problem-solving, and stakeholder management skills.* **English B2 or higher**.### Nice to have:* Experience with **Windows Server**.* Knowledge of **CI/CD, Docker, Kubernetes, or OpenShift**.* Experience with **Control-M or other job scheduling tools**.* Previous experience in the **banking or financial services sector**.* Experience with infrastructure migrations and technical architecture improvements.