Application Support - Lisbon

Aubay Portugal; Lisboa; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Feedback & Coffee performance management

Aubay Training Academy

Team building activities

Digital mental health platform

Health and well-being programme

Support for children's education

Language classes

Hybrid working model

Job summary

A leading IT service provider in Lisbon is looking for a qualified Application Support professional with at least 3 years of experience. Strong knowledge of SQL and ITIL processes is required. Responsibilities include utilizing ticketing systems and the ability to communicate fluently in English. The position offers a hybrid working model, allowing you to work on-site 2-3 days a week, along with benefits such as training opportunities, mental health support, and team building activities.

Qualifications

• Minimum of 3 years of professional experience in Application Support.
• Solid experience with SQL.
• Knowledge of ITIL processes.
• Familiarity with ticketing systems like ServiceNow.
• Fluency in English (expert level).
• Availability for a hybrid work model in Lisbon (2-3 days a week on-site).

Skills

Application Support

SQL

ITIL processes

Ticketing systems (ServiceNow)

Fluency in English

Job description

Qualifications

• Minimum of 3 years of professional experience in Application Support
• Solid experience with SQL
• Knowledge of ITIL processes
• Familiarity with ticketing systems (e.g., ServiceNow)
• Fluency in English (expert level)
• Availability for a hybrid work model in Lisbon (2-3 days a week on-site)

Benefits

• Feedback & Coffee – integrated performance management system with regular feedback sessions and a structured Career Progression Model
• Aubay Training Academy: technical and behavioural training (in‑class and e‑learning), Meet&Techs, Webinars, Mentoring and Technology Centers
• Events and team building activities that strengthen team spirit and promote closeness
• Digital platform for mental health and emotional well‑being, with free psychology consultations
• Health and well‑being programme with workshops and initiatives for employees and community activities
• Mini‑Aubilous Kit when children are born and annual support for school supplies, from pre‑school to higher education
• Language platform with conversation classes in 12 languages
• Hybrid working model