Application Support Engineer (L2 / Production Run) w/FR

act digital; Lisboa; Presencial; EUR 60 000 - 80 000; Tempo integral

Resumo da oferta

act digital is seeking an experienced IT Operations / Exploitation Engineer in Lisbon to manage production runs, batch scheduling, and file transfer operations within a banking tech hub. You will serve as N2 technical support and integration point, ensuring system operability and incident response across complex environments.

The role emphasizes collaboration with international teams, a focus on automation and observability, and adherence to DevOps practices to improve batch cycles and stability.

Qualificações

• Experience with Linux and Windows environments.
• Strong batch scheduling and incident response skills.
• Ability to draft runbooks and operational procedures.

Responsabilidades

• Ensure production runs and 2nd level support.
• Plan, monitor real-time batch processing with Control-M and V-TOM.
• Trigger batch executions and manage restarts during incidents.
• Oversee Managed File Transfers (MFT) and data flows.
• Coordinate with CP/ScrumOps and advocate DevOps best practices.

Conhecimentos

Batch scheduling

Linux

Windows

Incident management

Runbooks & documentation

DevOps practices

Ferramentas

Control-M

V-TOM

Descrição da oferta de emprego

Are you an experienced IT Operations / Exploitation Engineer with a solid background in production run, batch job scheduling, and file transfer systems? Ready to manage mission-critical banking environments within a major European financial technology hub?

At act digital, we are recruiting an experienced IT Operations / Exploitation Engineer to join our client's captive tech hub in Lisbon. In this role, you will act as a pivotal N2 technical support and technical integrator, ensuring system operability, batch scheduling reliability, and seamless production runs.

What you will do

• Production Run & L2 Support (MCO): Ensure application availability and system operability in RUN OPEN mode (CMDB updates, operational documentation, obsolescence, and vulnerability tracking).
• Workload Scheduling & Supervision: Define, plan, and monitor real-time batch job processing via Control-M and V-TOM; respond swiftly to incidents (abends), SLA breaches, and dependency issues.
• Daily Operations & Incident Recovery: Trigger and control batch executions, execute operational restarts, and monitor system resources (disk space, queues, memory).
• Managed File Transfer (MFT): Supervise critical file transfers, troubleshoot anomalies, and manage flow incidents across systems.
• Technical Integration & Continuous Improvement: Act as the technical integrator coordinating with CP/ScrumOps, support application teams, optimize batch cycles, and enforce DevOps best practices (automation, observability, security).

What we are looking for

• Batch Scheduling Tools: Hands-on experience with Control-M and/or V-TOM (job scheduling, chain adjustments, incident remediation).
• Operations & Systems: Strong foundations in Linux and Windows environments, process management, log inspection, and system resource monitoring.
• File Transfers & Delivery: Practical exposure to managed file transfer (MFT) protocols and incident handling on data flows.
• Incident Management & Documentation: Solid experience drafting operational runbooks, technical procedures, and activity reports.
• Languages: Working proficiency in French and English to communicate effectively with Paris-based entities

What we offer

• High collaboration with international infrastructure and architecture teams.
• A certified Great Place to Work culture with strong internal mobility and technical upskilling paths.